Orlando Magic App

Orlando Magic App

ORLANDO MAGIC APP

Your Ticket to Everything


NEW FEATURES FOR 2016-17

 

MAGIC MARKETPLACE

Get ready to use the Marketplace to make your game nights Pure Magic.  The Marketplace has been redesigned for the 2016-17 season.  It includes unique experiences that you can’t get anywhere else, including:

  • Postgame press conference
  • In-seat visit from STUFF
  • Jernigan’s Dining
  • And more!

The Marketplace is also where you’ll find seat upgrades, additional tickets, be able to order food and gear and Magic merchandise. 

We’ve added a new search feature to make it easier to find what you’re looking for.  This season, you’ll be able to search by game to see what’s available, or search by the item you’re looking for to see which games it’ll be offered.

 

CHANGE YOUR MIND?

We know things come up.  No worries.  You can return your Marketplace experience and receive the full value back.  Just return the experience through the app before 11:59 p.m. the night before the game to receive a 100% refund.  

 

TICKET RETURN

One of the best benefits that come with Season Tickets is the ability to turn in tickets to games you cannot attend and receive Magic Money to use on things that’ll enhance your experience at games you do attend.  Here are important changes you’ll want to know for this season.

In order to provide you with more seat upgrade options further in advance this season, we are encouraging all Season Ticket Holders to turn in tickets early for any regular season games which they can’t attend.  You will be able to return tickets for games that you cannot attend.  You will receive 100% of the ticket value in Magic Money for any ticket turned in prior to 11:59 p.m. the day before the game.  After that time, if you turn in your tickets on the day of the game prior to tip-off you will receive 50% of the value of the ticket in Magic Money.  There will also be times when select Loyal Blue Members will be offered more than 100% of the ticket value in Magic Money.  These offers will be emailed to you when they become available. 

 

 

MAGIC MONEY 

You can now spend your Magic Money anywhere in Amway Center, even when you purchase in person.  Order food or shop in the team store** and then pay using the QR code in the Orlando Magic App at check-out.  Magic Money will be accepted everywhere food and beverage is sold, including every bar and cart**. So eat, shop and enjoy using Magic Money this year.

**Excludes ONE80

**Some restrictions may apply.  Magic Money can not be used to purchase Team Shop gift cards.

 

HELP 

A dedicated Fan Experiences team has been created to assist with any questions related to the Orlando Magic App.  Call 407-89-MAGIC (option 4) Monday – Friday 9 a.m. – 6 p.m. and on weekends three hours prior to games.  At the games, the REFS (Roaming Expert Fan Support) will still be available all throughout Amway Center to assist with any questions you have.

 

 

Tickets & Parking

ORLANDO MAGIC APP

Your Ticket to Everything

 

TICKETS

ACCESS YOUR TICKET on game day through the app and scan it on your phone to enter Amway Center.  iPhone users can save their ticket to Passbook for quick viewing.  Coming with multiple people to a game?  Make sure to forward your friends and family their tickets in advance. 

MANAGE YOUR TICKETS all in one convenient place – your phone!  You can transfer, resell, upgrade, return, or add on tickets all through the app.  You’ll find all of these features by logging in to your season ticket account through the app, navigating to the game tickets you wish to manage and then choosing the action you want to take.

Ticket Return – In order to provide you with more seat upgrade options further in advance this season, we are encouraging all Season Ticket Holders to turn in tickets early for any regular season games which they can’t attend.  If you are not using all of your tickets for any regular season game, return them to us and receive Magic Money.  Receive 100% of the ticket value in Magic Money for any ticket turned in prior to 11:59 p.m. the day before the game.  After that time, if you turn in your tickets on the day of the game prior to tip-off, you will receive 50% of the value of the ticket in Magic Money.  There will also be times when select Season Ticket Holders will be offered more than 100% of the ticket value in Magic Money.  Ticket Return will become available on October 21 for all regular season games. 

Upgrades and Add-Ons – Check out the view from other seats or bring friends with you to a game.  Seat upgrades and additional tickets can be purchased with Magic Money or your debit or credit card. 

Be sure to return your existing tickets for Magic Money prior to purchasing new tickets or upgrading.  

 

SHARE PARTNERS

Forwarding your tickets to your share partner is also easy through the app.  Save share partners, friends and family members’ contact information in your address book for quick reference.

 

PARKING

If you purchase parking passes to the GEICO Garage, access them in the app under “Tickets” and scan them at the entrance.  It’s just one less thing to worry about forgetting at home!

Magic Money

ORLANDO MAGIC APP

Your Ticket to Everything

 

MAGIC MONEY

Magic Money allows you to customize your game day experience by purchasing seat upgrades, game day fare, unique experiences and Magic merchandise.

You can receive Magic Money in two ways:

  1. Depending on your tenure as a season ticket holder you may receive Magic Money as part of your benefits. 
  2. You can also receive Magic Money when you exchange tickets to games you can’t attend. 

You can spend Magic Money exclusively through the app on lots of things:

  • Seat upgrades or add-ons
  • Food and beverage
  • Merchandise** (Some restrictions may apply)
  • Magic Marketplace experiences

You can now spend your Magic Money anywhere in Amway Center, even when you purchase in person.  Order food or shop in the team store and then pay using the QR code in the Orlando Magic App at check-out.  Magic Money will be accepted everywhere food and beverage is sold, including every bar and cart*. So eat, shop and enjoy using Magic Money this year.

Be sure to check your Magic Money balance and use every dollar.  Magic Money expires at the end of the regular season and cannot be applied to season ticket renewals or playoff tickets.

*Excludes ONE80

**Magic Money may not be used to purchase Team Shop gift cards.

TRANSFER MAGIC MONEY

Forwarding Magic Money to guests or your share partner is easy.  Log in to your account and you’ll be able to transfer any amount.  The recipient will need to create a Magic Money account and then accept the transfer.  The Magic Money then belongs to the recipient and they can use it in any increment at any game(s) they attend that season, or they can transfer any remaining amount back to you.

Food & Gear

ORLANDO MAGIC APP

Your Ticket to Everything

 

FOOD & BEVERAGE 

Don’t miss the game waiting in line.  Order your food through the app.  You now have three ways to order:

In-seat Delivery – We’ll bring it to you!  This is available exclusively for fans in Courtside, Ultimate, Terrace and Club.   

1.    Browse the “In-seat Delivery” menu in the marketplace.

2.    Place your order.

3.    Pay with Magic Money or your debit or credit card. Your debit or credit card information can be saved to make future orders a snap.

4.    Payment will be processed after your order is delivered.

5.    You can view the status of your order in the app to see when it’s on the way.

Express Pick-Up presented by SunPass – Bypass the lines and get back to the game in no time!

1.    Open the Marketplace to browse the “Express Pick-Up” menu.  The app will display all the stands offering “Express Pick-Up” and which ones are closest to you.

2.    Place your order on your phone.

3.    Make your way to the concession stand to have your food freshly prepared when you arrive.

4.    Payment will be processed when you pick-up your order.  Your debit or credit card information can be saved to make future orders a snap.

In-person – Magic Money is now accepted everywhere* in Amway Center!

1.    Visit any concession stand, cart or bar in Amway Center.

2.    Place your order with the staff member.

3.    Open the Magic Money QR code on your phone and scan it at the register to pay with Magic Money.

*Excludes ONE80.

     

MAGIC MERCHANDISE 

Shop from your seat.  Without missing any of the action, you can browse the selection of Magic gear in the app and place your order.  The items will be waiting for you to pick up by the start of the 4th quarter.  Simply stop by the team store at the location designated in the app.

Want to shop in person and still pay with Magic Money?  Now you can!  Just show the Magic Money Anywhere QR code in the app to the clerk at check-out.

 

MAGIC MARKETPLACE  

By far, this is the coolest market around!  You can buy unique experiences that’ll be memorable for a lifetime.  Items change every game.  You can browse the game you want, or browse by the item to see when it’s available.

Loyal Blue members can purchase items in the Magic Marketplace before the general public.  View the opportunities available to you up to four weeks prior to a game.

  • Attend the actual postgame press conference with the members of the media
  • Be on the court and high-five the players as they are introduced one by one
  • Have STUFF or the Orlando Magic Dancers visit you at your seat 

Purchase anything in the Marketplace using Magic Money or your debit or credit card.

Magic Marketplace

ORLANDO MAGIC APP

Your Ticket to Everything

MAGIC MARKETPLACE 

Make your Magic experience unforgettable!

Shop the Magic Marketplace from the Orlando Magic app and get access to once-in-a-lifetime Magic experiences, including visits from the Orlando Magic Dancers and STUFF, seat upgrades, dining, merchandise and more!

Open the Orlando Magic App and select “Seat Upgrade” or “Magic Marketplace”

Loyal Blue members, the Magic Marketplace is the perfect way to take advantage of your Magic Money and make your game day Pure Magic!

 

Dining

Hungry?  Enjoy an exquisite dinner in Jernigan’s restaurant overlooking the court. 

Seat Upgrades
Get closer to the action! Upgrade your seats, including the Lower Bowl, Ultimate section or Floor seats.

In-Game Experiences
Step inside the postgame press conference, be a part of the high-five line, see yourself on Magic Vision and more!

Access
Relax at Fields Ultimate Lounge, watch the game from the Chase Club, or enjoy valet parking.

Kids Only
Meet STUFF at your seat, become the honorary ball kid, or enjoy a fast pass at STUFF’s Magic Castle.

 

Loyal Blue members can purchase items in the Magic Marketplace before the general public.  View the opportunities available to you up to four weeks prior to a game. You can browse the game you want, or browse by the item to see when it’s available.  Items change every game.

Help

ORLANDO MAGIC APP

Your Ticket to Everything

 

If you need assistance with any part of the app, we’re here for you.  Whether it’s during the week or during a game, we have staff ready to take your questions.

We have created a team dedicated to service for Orlando Magic App support. If you have a question Monday – Friday 9 am – 6 pm, email help@orlandomagic.com or call 407-89-MAGIC (option 4) and a member of the Orlando Magic Fan Experience team will respond promptly. 

 

AT A GAME:

If you have questions at the game, find REFS.  Roaming Expert Fan Support (REFS), presented by uBreakiFix, will be located throughout Amway Center to answer any question you have and provide technical assistance for the Orlando Magic App.  Just look for the black and white striped shirts!