NEW FEATURES FOR 2016-17
Get ready to use the Marketplace to make your game nights Pure Magic. The Marketplace has been redesigned for the 2016-17 season. It includes unique experiences that you can’t get anywhere else, including:
- Postgame press conference
- In-seat visit from STUFF
- Jernigan’s Dining
- And more!
The Marketplace is also where you’ll find seat upgrades, additional tickets, be able to order food and gear and Magic merchandise.
We’ve added a new search feature to make it easier to find what you’re looking for. This season, you’ll be able to search by game to see what’s available, or search by the item you’re looking for to see which games it’ll be offered.
CHANGE YOUR MIND?
We know things come up. No worries. You can return your Marketplace experience and receive the full value back. Just return the experience through the app before 11:59 p.m. the night before the game to receive a 100% refund.
One of the best benefits that come with Season Tickets is the ability to turn in tickets to games you cannot attend and receive Magic Money to use on things that’ll enhance your experience at games you do attend. Here are important changes you’ll want to know for this season.
In order to provide you with more seat upgrade options further in advance this season, we are encouraging all Season Ticket Holders to turn in tickets early for any regular season games which they can’t attend. You will be able to return tickets for games that you cannot attend. You will receive 100% of the ticket value in Magic Money for any ticket turned in prior to 11:59 p.m. the day before the game. After that time, if you turn in your tickets on the day of the game prior to tip-off you will receive 50% of the value of the ticket in Magic Money. There will also be times when select Loyal Blue Members will be offered more than 100% of the ticket value in Magic Money. These offers will be emailed to you when they become available.
You can now spend your Magic Money anywhere in Amway Center, even when you purchase in person. Order food or shop in the team store** and then pay using the QR code in the Orlando Magic App at check-out. Magic Money will be accepted everywhere food and beverage is sold, including every bar and cart**. So eat, shop and enjoy using Magic Money this year.
**Some restrictions may apply. Magic Money can not be used to purchase Team Shop gift cards.
A dedicated Fan Experiences team has been created to assist with any questions related to the Orlando Magic App. Call 407-89-MAGIC (option 4) Monday – Friday 9 a.m. – 6 p.m. and on weekends three hours prior to games. At the games, the REFS (Roaming Expert Fan Support) will still be available all throughout Amway Center to assist with any questions you have.